Our Principles

The University of North Carolina at Chapel Hill’s ombuds office follows the code of ethics and standards of practice of The International Ombuds Association. Our office charter provides additional information about these principles and the University’s commitment to the Ombuds Office.

We are CONFIDENTIAL.

We will not identify you or discuss your concerns with anyone without your permission. The only exceptions are when we believe that disclosure is necessary to address an imminent risk of serious harm or when we suspect abuse or neglect of a child or disabled adult, or if otherwise required by law. We do not keep permanent records about individuals. We assert that there is a privilege with respect to confidential communications with the ombuds, and we resist testifying in any formal proceeding. This privilege is held by the office and cannot be waived by others.

We are IMPARTIAL.

We do not take sides; we consider the rights and interests of all parties. We do not judge, discipline, or reward anyone. We are advocates for fairness. We have no personal stake in the outcome of any situation.

We are INFORMAL.

Use of the Ombuds Office is not a substitute for formal procedures, such as filing a grievance. Any communication with us is “off the record” and does not put the University on formal notice of a problem.

We are INDEPENDENT.

We report directly to the Chancellor and are not part of any other department or group on campus. We work hard to merit the trust others place in us.