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An ombuds is a person trained to assist members of a community or organization. We are a confidential, impartial, informal, and independent resource for staff, faculty, students and administrators at Carolina. We also identify trends and challenges and can make recommendations for change in University policy or practice when appropriate. However, we are not decision makers. We do not have the power to establish, change, or set aside any University rules, policies, or management decisions.

The University Ombuds Office print brochure (PDF)



Dawn Osborne-Adams was appointed University Ombuds and Director of the Ombuds Office on August 1, 2018.

Dawn feels fortunate to serve in this role and is committed to offering excellent ombuds services to everyone who works, studies and lives at Carolina. She supports efforts to advance the mission of the University and its goal of being a great public university that welcomes and values all members of the campus community and treats everyone with respect, fairness, and kindness.

Dawn has devoted her professional life to helping individuals and organizations develop constructive approaches to challenging situations. Before joining Carolina, Dawn served as a consultant Ombuds at Shell Oil Company, University Ombudsman at Binghamton University (a campus of the State University of New York), an alternative dispute resolution administrator and law clerk for the United States Federal Court and an attorney working in the public interest.

Dawn earned her B.S. from Georgetown University and her J.D. from New York University School of Law. She also holds a certificate in dispute resolution from the Straus Institute at Pepperdine University School of Law.


Laurie Mesibov in the Ombuds Office

Laurie Mesibov is an ombuds because she believes people want to do a good job and to be respected and appreciated for the work they do. She understands that while workplace problems and conflicts are inevitable, they also offer opportunities for positive change, learning, and professional development. Laurie considers it a privilege to serve the Carolina community as the Associate University Ombuds.

Laurie was a long-time faculty member at the School of Government where she specialized in public school law. Laurie also has wide experience across the campus. She worked in the Office of the Provost from 1996-2000, chaired the Performance Management Review Board, served as advisor to SPA grievance panels, and was a member of the Faculty Grievance Committee, Faculty Executive Committee, and Faculty Council.

Laurie earned her B.A. from Stanford University and her J.D. from Carolina’s School of Law.


Victoria Dowd

Victoria is the Assistant University Ombuds and Program Specialist for the University Ombuds office. She has over twenty-five years of service at the University of North Carolina at Chapel Hill. She has served on various committees and boards across campus.

Her professional training includes mediation, managing conflict and confrontation, advanced problem solving, counseling, performance management, student services, supervisory resources and a variety of courses offered by the International Ombudsman Association.

Victoria is a recipient of the 2006 State Employee’s Award for Excellence, 2005 Chancellor’s Award, Star Heels Award and the Carolina Black Caucus award. She is a member of the International Ombudsman Association (IOA) where she has served as a member of the Board of Directors and committee member. She is a member of the Association for Conflict Resolution and the American Bar Association.